Customers should be able to understand refund rules before making a payment.

Cancellation Before Collection

Where the booking has not been processed or the sample has not been collected, cancellation may be considered subject to the applicable booking and partner-laboratory terms.

After Sample Collection

Once a sample has been collected and processing has started, refund eligibility may be restricted because the testing service may already have been initiated.

Failed Collection / Serviceability

If a collection cannot be completed due to serviceability, scheduling or operational reasons, Ayanjana Health Care will coordinate an appropriate rescheduling or refund outcome according to the applicable service terms.

Refund Timeline

Approved refunds will be initiated through the applicable payment channel. Actual credit time may depend on the bank/payment provider.

Contact

Refund support: care@ayanjanahealthcare.com